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Joining Wireless Networks Using Boxer Connect

Pacific University's wireless networks are transitioning to a new authentication system.

The new wireless networks are:

Boxer Connect - This is the open network for network registration. The registration portal can also be accessed by going to https://boxerconnect.pacificu.edu.

Boxer Wireless - This is the primary wireless network for student, faculty, and staff use.

Boxer Legacy - This is for devices that do not support EAP-TLS (certificate-based) authentication (game consoles, Chromecast, etc.). This uses a WPA2-PSK password with MAC registration.

Boxer Guest - This is for guest users.

For users with an active PUNetID:

Users with an active PUNetID account (students, staff, faculty) should use the following steps:

1) Start by joining the Boxer Connect SSID or have a connection to the Internet.
2) go to https://boxerconnect.pacificu.edu (you will be automatically directed to this site on Boxer Connect)
3) Click the start button, then the link for a Pacific University Account.
4) Enter your PUNetID and password.
5) Select "This Device" to configure the computer you are on. Use the "Another Device" option for game consoles, consumer devices, or anything that does not work with EAP-TLS authntication.
6a) For "This Device" you will be directed to download and run the configuration wizard. This will set up and configure your computer to connect to Boxer Wireless.
6b) For "Another Device," you will need to enter the hardware MAC address of your wireless network adapter to register the device. After registering the MAC address, you will see a prompt for the SSID to connect to (Boxer Legacy) and the password for the network.

Wireless registrations are valid for 1 year from the date of registration. Email reminders will be sent when the registration for a device is about to expire. Repeat the registration process to renew your access. You do not have to renew the wireless registration when you change your PUNetID password.

Instructions for Guests:

For information on logging on to Guest Wireless, see our article Connecting and Using Boxer Guest.

OS and platform specific notes:

Android - Configuration is handled by the XpressConnect App for Android. This can be downloaded from the Google Play store or from a link on the BoxerConnect site during registration. Once the XpressConnect app is installed, proceed with the link to Step 2 which will install the certificates and configure the wireless connection. As of Android 4, certificate installation requires activation of PIN code access control to all Android devices.

iOS (iPhone, iPad, iPod Touch) - Be sure to use Safari as your web browser. The certificate install process will fail when using other browsers. During the certificate install, you will be prompted for a password. If you are prompted for a password during the certificate install, use the password you signed in to the BoxerConnect portal (PUNetID password for Pacific users, Google account password for Guests). After installing the certificate, you will be prompted to manually change to the appropriate SSID.

MacOS -
With the certificates downloaded, use the Keychain Access utility to install the certificates. Under the File menu, go to "Import Items..." and select the first certificate to install. Be sure the install location is set to System and not Login. Repeat for the second certificate (the user-specific certificate will prompt for a password. Use the password you signed in to BoxerConnect for this prompt). For the private key certificate, bring up the certificate information and look under Access Control. Make sure it is set to allow all for access.
With the certificates installed, join Boxer Wireless. Security should be WPA2 Enterprise, mode should be EAP-TLS, and the installed certificate should be visible under Identity. Username should be left blank. You will be prompted for an admin password to access the system keychain, but once set up, you should not be prompted to access the system keychain on future wireless connections.

Mac Java Errors - If you received a "java.lang.IllegalArgumentException: TLSv1.1" error during the XpressConnect process, you likely have an older and not supported version of Java installed on your Mac that will need to be removed. To do so delete the following folder and start the process from the beginning: Macintosh HD/System/Library/Java/JavaVirtualMachines/1.6.0.jdk

Game Consoles -
Instructions specific to game consoles can be found in the following article: Adding Game Consoles to Wireless using Boxer Connect

Troubleshooting:

If you are unable to connect after running the installation wizard, verify that your system clock is displaying the correct time. The certificates used for authentication are date sensitive so if the date is incorrect on your device (ex. clock shows year as 1904, 1981, or 2000), this may cause an authentication error and your device will not connect.

If there was an error installing the certificate, simply go through the registration process again to install a new certificate.

If your certificate has expired, go through the registration process to install a new certificate.

For Android users: If you're installing the XpressConnect App downloaded directly from BoxerConnect (not Google Play), you may need to adjust your security settings to allow an app to be installed from an untrusted source. Go to Settings -> Security to temporarily disable this option to allow the app to be installed and then re-enable it when finished.

If you find your device defaulting to Boxer Connect after installing Boxer Wireless, go in to your wireless settings and remove Boxer Connect. This option is sometimes labeled "forget" or "forget this network."

Certificates across multiple users:

The XpressConnect wizard installs certificates in the user store on the computer. The one disadvantage of this method is the certificate is not available to other users on the computer. The workaround is to download the certificates and manually load them in the system certificate store so all users can access them. To start, follow the normal registration process, but instead of launching the wizard, scroll down to the all operating systems header where the individual certificates can be downloaded.


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