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About Soft Keys

Soft keys are buttons on your desk phone that provide extra features
and functionality but change their behavior based on the state of
your phone (i.e. Is the phone off-hook? Are you in the middle of a
call?). They are the opposite of "hard keys" which are buttons
that have only one funciton that never changes.

This article provides information about where to find
soft keys, some of their limitations, and a list of what
soft keys are available to users with NEC desk phones.

About Soft Keys

Where Do I Find Soft Keys?

Four soft keys are located just below the phone's primary
display (Where you typically see date and time information or Caller ID).
They have no physical label (like Hard Keys such as Speaker) but instead
have digital labels found on the bottom row of the phone's primary display.
For most users, the digital label REDIR can be seen when the phone
is idle and on-hook.
If a soft key has no label, pressing it will do nothing.

The Help and Exit keys found on either side of the soft keys
can be used to see simple information about each programmed soft key.
Simply press the Help key followed by the soft key you wish to know
about. Information about the current soft key function will be displayed
and the ">>>" and "<<<" soft keys can be used to scroll through the text.
Press the Exit key to quit.

Drawbacks To Soft Keys

Some soft key features are enabled or disabled by pressing the button
relating to that feature. For example, pressing the Mute soft key
during a call will mute your microphone. However, with only the
soft key programmed, there is no indication to the user that Mute
is enabled. Pressing the soft key again will disable the feature,
but, as before, there will be no indiciation to the user that the
feature is now disabled.

What Soft Keys Are Available?

The following is a list of soft keys users may
encounter during regular phone usage and a brief description
of the function provided by the key:

While Phone Is On-Hook or Ringing

  • HDSET - Enable/Disable headset, if applicable.
    • Only available by request to users with a headset and no remote
      activation mechanism
  • REDIR - While phone is ringing,
    redirect the call to your Forward No Answer destination
    (typically, this destination is voice mail. This function is the
    same as denying a call on a personal cell phone)

While Phone is Off-Hook

  • MIC - Enable/Disable speakerphone microphone
  • HDSET - Enable/Disable headset, if applicable.
    • Only available by request to users with a headset and no remote
      activation mechanism

During A Call

  • HDSET - Enable/Disable headset, if applicable.
    • Only available by request to users with a headset and no remote
      activation mechanism
  • MUTE - Mute/Un-mute headset or speakerphone microphone.

While Calling, Before Called Party Answers

  • HDSET - Enable/Disable headset, if applicable.
    • Only available by request to users with a headset and no remote
      activation mechanism

After Transferring A Call, Before Hanging Up

  • HDSET - Enable/Disable headset, if applicable.
    • Only available by request to users with a headset and no remote
      activation mechanism
  • CONF - Initiate 3-way conference call.
    • For more information on this feature, see the section on
      Three-Way Conference in our
      Common Phone Features
      article.

Questions? Comments?

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