Most Popular
Recently Added
Recently Updated

Pacific University VPN remote access

Many resources and applications are available only while connected to Pacific University networks. VPN access is available for users to connect their device to the Pacific University network while away from campus. Resources that would only be available while on campus are then accessible from the connected device.

VPN connections create a secure tunnel between the remote device and the Pacific network, essentially creating a path that can be used to access necessary resources while traveling, at home, or elsewhere. Note that while connected to any internal Pacific network there's no need to use the VPN connection.

If you have any questions about VPN access that aren't covered below please contact the Technology Helpdesk.

Permitted Users

Pacific University provides remote access based on the requested resources and the affiliation with the University. Please review the types of access listed below.

Employees

VPN access is currently available to Faculty and Staff members that can show a need for access to a resource from off campus. Employees who believe they require VPN connectivity should submit a request via one of the two methods listed below that outline the specific resources being accessed and why access cannot be obtained through other means. Specific resources may include servers, monitoring systems, or research equipment connected to the network but not accessible from off campus.

Students

Students employed by Pacific University may be permitted VPN access with written permission granted by a Dean, Program Director, or University Vice President and approved by the Chief Information Security Officer. The appropriate approval signatures must be included on the VPN application form. Student access to Pacific’s internal network must be requested by an employee who has obtained written permission from the above officers. Once a student’s access permission is approved, the employee sponsor should submit a request as outlined below for University employees. It is the responsibility of the employee sponsor to notify help@pacificu.edu as soon as the student’s access should be removed due to completion of services or termination of employment with the University.

Vendors, Contractors and Service Providers

The recommended method for vendors, contractors and service providers (Vendors) to access internal Pacific resources is by using a live remote assistance tool like Webex, GoToAssist, or Bomgar. The remote assistance tool would be administered by the Vendor. These types of tools allow a University employee to connect with the Vendor by working together to establish a trusted session at the time requested. These tools don't allow automatic access to Pacific resources and therefore require the assistance of a Pacific employee each time a session is needed. Note: Tools like LogMeIn that create a persistent external connection are not recommended nor supported by Pacific University.

If a Vendor is unable to provide access to a remote assistance tool, VPN access may be granted only to the specific resource needed. The Vendor needs to work through a Pacific employee to request access on their behalf. Vendors may be permitted VPN access with written permission granted by a Dean, Program Director, Administrative Department Director, or University Vice President and approved by the Chief Information Security Officer. The appropriate approval signatures must be included on the VPN application form. It is the responsibility of the employee sponsor to notify help@pacificu.edu as soon as the named Vendor’s access should be removed due to completion of contract or termination of employment with the contract Vendor.

Requesting Access

If access needs to be requested after reading the Permitted Users section follow these guidelines to request the ability to connect via VPN.

Request for Employees

  • Review the VPN agreement and if the terms are accepted include a signed copy (digitally or scanned PDF) in an email to help@pacificu.edu. Use the subject VPN Access Requested.
  • Review the VPN agreement and if the terms are accepted print a copy, sign it, and drop it off at the Technology Helpdesk, HPIS office, or send it to the Technology Helpdesk via inter-campus mail.

Request for Students

First obtain written permission from a Dean, Program Director, or University Vice President. After permission is obtained, a Pacific employee sponsor should submit a request as outlined above for Employees. Attach the written permission to the request.

Request for Vendors

An employee must request a sponsored account for a named individual at the vendor, contractor or service provider; generic accounts for multiple Vendors or multiple users at one Vendor are not allowed. Once a sponsored account is approved for the Vendor, the employee sponsor should then submit a request as outlined above for Employees. The Vendor needs to review and sign the VPN agreement, not the employee requesting access on their behalf.

Client Installation and Configuration

If your request for VPN access is granted, you'll be notified by a help ticket that you can now access the Box folder with the VPN software and configuration file needed for your device set up. Please follow the instructions below to get your device configured. Alternately, reply to the help ticket or stop by the Technology Helpdesk or HPIS office for assistance.

Notes:

  • Though the FortiClient software can be found as a free download online, Pacific recommends installing the version of the FortiClient found in the shared Box folder as it has been tested for use with Pacific networks.
  • Due to the wide variety of home computers and devices, UIS troubleshooting and support for personal devices is very limited.

Prerequisites

In order to use the Pacific VPN software, the device in use should be running either Windows 7 or newer or Mac OS 10.9 or newer. Older operating systems may work but won't be supported if there are issues. The device also needs a consistent and reliable Internet connection that is able to pass IPsec and/or SSL traffic. If you aren't sure if your connection supports IPsec and/or SSL, please contact your Internet provider. You will also need a user with admin privileges on the device the VPN client will be installed on.

Note: Android and iOS devices aren't currently supported by Pacific as we look into simpler solutions to provide them access as needed.

Windows Devices

Client Installation

Follow these steps to download and install the FortiClient software:

  1. From the Box Pacific VPN Resources folder, download the Pacific-University-VPN config file and the appropriate FortiClient installer for your operating system version. Save the files to an easily accessible location (ie Desktop).
  2. Run the FortiClient installer program from the saved location.
    • Note: The user installing the FortiClient software needs administrative privileges on the device. If your user doesn't have admin privileges right-click the FortiClient icon and select Run as administrator then enter credentials for a user with admin privileges.
  3. Review the license agreement. If you agree to the terms check the Yes box and click Next.
  4. Choose the VPN Only setup type.
  5. Accept the default file path.
  6. Click Install to begin the installation. Installation will typically take 1-2 minutes.
  7. Click Finish to close the wizard when complete.

Now that the software is installed the configuration profile needs to be imported. Follow these steps to import the configuration profile:

  1. Launch the FortiClient application as an admin user.
    • Note: After launching the FortiClient, if there's no File menu close the client window. This time right-click the FortiClient icon and select Run as administrator then enter credentials for a user with admin privileges.
  2. To import the configuration file, click File > Settings in the menu bar.
  3. Under the System heading, click Restore. Browse to the location the config file was saved, select it, click Open, then click OK.
  4. After the import succeeds click OK then Close to go back to the FortiClient main screen.

The Windows FortiClient VPN software and configuration profile installation is complete. Delete/remove the downloaded files. Please note that the VPN profile is available to all users of the computer.

Client Upgrade

Due to a vendor known issue with the version 5.4.1 FortiClient installer, performing an in-place upgrade for FortiClient will install all protection features which may conflict with software already installed on a device. Pacific recommends removing the currently installed version of FortiClient before installing version 5.4.1. The current version can be uninstalled similar to other Windows applications via Programs and Features in the Control Panel. Use the instructions above to install a fresh version of 5.4.1. The config file will also need to be imported.

Mac OS Devices

Follow these steps to download and install the FortiClient software:

  1. From the Box Pacific VPN Resources folder, download the Pacific-University-VPN config file and the appropriate FortiClient installer for your operating system version. Save the files to an easily accessible location (ie Desktop).
  2. Run the installer program from the saved location then double-click the Install icon.
    • Note: The user installing the FortiClient software needs administrative privileges on the device.
  3. Click Continue to begin.
  4. Review the license agreement. If you agree to the terms click Continue then Agree.
  5. To install the VPN components only, click Customize at the bottom then uncheck Other Components.
  6. Click Install. You’ll be required to provide admin credentials if your user account isn’t an admin.
  7. Installation will typically take 1-2 minutes

Now that the software is installed the configuration profile needs to be imported. Follow these steps to import the configuration profile:

  1. Launch the FortiClient by selecting the small FortiClient icon in the menu bar and select Open FortiClient Console or searching FortiClient from Spotlight.
  2. Unlock settings by clicking the small lock icon in the lower left corner of the FortiClient window. Provide admin credentials if requested.
  3. In the menu bar, click FortiClient > Preferences.
  4. In the window that opens click Restore. Browse to the location the config file was saved, select it, then click Import.
  5. After the import succeeds click OK the close the Preferences window to go back to the FortiClient main screen.

The Mac OS FortiClient VPN software and configuration file installation is complete. Delete/remove the downloaded files. Please note that the VPN profile is available to all users of the computer.

Client Upgrade

The Mac FortiClient can be upgraded in place. Download the latest file using the Box link above or allow the FortiClient to launch the upgrade itself.

Connect to the VPN

After your device is configured for VPN access, connecting is simple. Follow the guidelines below to connect to the Pacific University VPN.

  1. Ensure you have consistent and reliable Internet access on the device you'll be using. If the device isn't able to access the Internet it won't be able to connect to the VPN. Test Internet access by visiting the Pacific website.
  2. Launch the FortiClient software from the Start Menu or Spotlight.
    • Note: You don't need to be an admin user to launch the FortiClient if you're just using it to connect to the VPN. Advanced settings require admin privileges.
  3. Verify the profile is named Pacific University VPN.
  4. In the Username field enter your PUNet ID. In the Password field enter your PUNet ID password.
    • Important: If the client asks, Do Not save your login credentials.
  5. When the VPN connects the FortiClient will show Connected. The FortiClient window may automatically minimize.

You're now connected to the Pacific University VPN and able to access resources similar to as if you were connected on campus. Please keep in mind VPN connections may be substantially slower than if you were actually on campus.

Note: On Windows devices you may notice a message that asks if you'd like your device to be discoverable; we recommend choosing No to this.

When finished with the VPN connection, open the FortiClient window and click Disconnect.

Questions? Comments?

Contact Support


Properties ID: 000220   Views: 2206   Updated: 1 year ago
Filed under: