Most Popular
Recently Added
Recently Updated

SecureMail Quarantine

Pacific University utilizes an email gateway appliance that scans all incoming and outgoing mail. Messages that are considered very high likelihood of being spam (unwanted commercial messages) are prevented from reaching the recipients’ inbox. These messages are stored in a special spam quarantine for 15 days.

Daily email reports are sent to email address holders (from a email address) about messages that have been quarantined. This is so that any false positives (messages that you actually do want) can be released from quarantine. Aside from viewing your quarantined messages in the daily email report(s), it is also possible to log on to the quarantine via the web to view quarantined messages. Aside from checking the reports for possible false positives, the spam quarantine system requires no action on your part.

Table of Contents

Frequently Asked Questions

How long is mail held in the quarantine?

It is held for 15 days after receipt.

How often will I receive a quarantine report?

We send one daily report for each email address, if and only if one or more messages were quarantined. You will not receive messages on days that no email was quarantined.

Why do I receive two quarantine reports?

You will receive a report for each email address you own. This includes your PUNet ID email address and the preferred email address you may have set up in myAccount. The SecureMail system sees these as two separate emails and thus provides separate quarantines and separate reports for them.

Will I receive reports for other email addresses I manage?

If you manage an organizational account that has a Pacific mailbox, that mailbox will receive email reports of messages to that account that have been quarantined.

Google groups and distribution lists (email addresses that can distribute messages to multiple individuals and do not have a mailbox) do not have SecureMail quarantine boxes and do not receive email reports.

Can my spam quarantine box become full?

No. The space in your spam quarantine does not have a size limit and cannot become full.

Are internal messages ever quarantined?

Messages sent directly from university Exchange (faculty/staff email server) accounts will not be quarantined (although they may end up in the Outlook “Junk Mail” or student "Spam" folders). However, emails sent from university Exchange accounts to other Pacific accounts via a third party (e.g. mailing lists, Google Groups) may be quarantined. It is also possible that mails sent from mobile email apps may be quarantined if the mobile device is currently connected to a network that has been sending spam.

I did not receive a quarantine report today. Why not?

It may be that no messages sent to you were quarantined in the last day. It is also possible that the quarantine message ended up in your Spam (student) or Junk Mail (employees) folder.

I got a quarantine email from Is that a legitimate Pacific email address?

Yes, that is a legitimate address.

If I have connected multiple quarantines via the portal, do I lose access when I change my password?

No, the password is only used when making the initial connection to the new quarantine.

Viewing your quarantine via the web

In addition to viewing the daily reports that are sent to you, you can also view an up-to-date list of all emails in your quarantine via the following webpage:

Log in with your PUNet ID and PUNet password.

To log out when you are done, click on the silhouette of a person’s head in the upper-right and choose “logout.”

Connecting additional email addresses to your quarantine

When you log into your web quarantine via the website and your PUNet ID and password, you will only see messages sent to your PUNet ID email address. Messages sent to your preferred email address, if you have one, are stored in a separate quarentine. To link both quarantines so that you can switch between them with only one login, do the following:

  1. Log on to with your PUNet ID and password.
  2. Click on the silhouette of the person’s head in the upper right and choose “Preferences.”
  3. Under “Account Settings,” next to “Secondary accounts,” click “[Edit…]”.
  4. Enter another Pacific email address and it's PUNet password.
    a. If you are adding your preferred email address, use your PUNet password.
    b. If you are adding an organizational email address, use that account's PUNet password.
  5. Click the “+” symbol next to the password. This email should now appear in the list of secondary accounts.
  6. Click the “Close” and “OK”.

Once an email address has been added, you can switch between the quarantines for those addresses by clicking on the silhouette of the person’s head in the upper right and choosing “Switch User.”

Releasing a message from quarantine

Releasing a message from quarantine will cause it to be immediately delivered to your inbox. It will also prevent messages from that sender from being quarantined in the future.

From your daily spam quarantine reports you can release messages from quarantine by clicking on the envelope icon with the green checkmark next to the entry for that email.

To release messages from the web interface:

  1. Click the box to the left of the message(s) you want to release.
  2. Click the Release button at the top of the message list.

Enabling/disabling the quarantine report

By default, you will receive daily spam reports for each email address you own. You can turn off daily spam reports, or turn them back on, by doing the following:

  1. Log in to your user quarantine.
    a. Optionally, if you have linked another email address as shown above, switch to that address.
  2. Click on the silhouette of the human head in the upper right and choose “Preferences".
  3. Under "Antispam Management", click the "Receive spam report" toggle.
  4. Click the OK button.
  5. Repeat for each email address you have attached to your account.

Please note that changing this setting for an organizational account will affect all users of that account, so please coordinate!

Blocking addresses

The Filtering will not be able to catch all of the Spam or PHishing attempts that are sent to the University, so in cases where this occurs there is a procedure for "Training" the Quarantine. The quarantine will "train" as you tell the system what senders you know should or should not be allowed. Here is how you can Block addresses that slip through the Quarantine.

  1. Go to
  2. Log in with PUNetiD and Password
  3. Click on the Account icon in the upper right-hand corner (the icon looks like an abstracted person)
  4. Select Preferences
  5. Find the Anti-Spam Management section, and click [Block...]
  6. add the Address of the sender.

Related Articles

Questions? Comments?

Contact Support

Properties ID: 000264   Views: 7039   Updated: 2 years ago
Filed under: