Checking for Saved Passwords
Pacific University maintains a policy that user passwords need to be changed on an annual basis. A common problem seen after a user changes their password is their account gets locked due to a saved password using their old credentials. After a user changes their password, it is important to check saved credentials on all the user's devices.
The two most common items to check on Microsoft Windows would be wireless and Pharos Printing.
For wireless, the easiest solution is to delete the configuration for BoxerSecure and replace it with Boxer Wireless by using the registration process at https://boxerconnect.pacificu.edu. This should refresh the credentials.
For printing, users often tend to save the password for the connection to their local Pharos server. Stored passwords can be found in the Credential Manager in Windows (Control Panel -> User Accounts -> Credential Manager). Delete all entries that associate with a user's PUNetID.
For Macintosh users, the main item to check would be the wireless configuration on the laptop. The easiest solution is to delete the configuration for BoxerSecure and replace it with Boxer Wireless by using the registration process at https://boxerconnect.pacificu.edu. First, turn off wireless to ensure that the computer is not making an attempt to connect. Next, go to the System Preferences and select Network. In the Network panel, select your wireless interface (usually seen as Airport or Wi-Fi) and click the Advanced button. Delete BoxerSecure from the list of Preferred Networks. In addition to the network list, check under the 802.1X tab for any stored user profiles. Finally, launch Keychain Access (HD -> Applications -> Utilities) and look in the login keychain for the saved password to BoxerSecure. At this point, the saved information to BoxerSecure should be cleared out. Wireless can be turned back on and the connection to Boxer Wireless created.
Mobile Devices (Phones, Tablets, etc.)
In addition to computers, a user needs to check any mobile device (iPhone, Android, iPad, iPod Touch, etc.) which connect to the network for saved passwords. The two areas to check would be wireless and email.
For wireless, the simplest solution is to delete the wireless configuration on BoxerSecure. For Android devices, go into the configuration for BoxerSecure and delete the configuration. For iOS devices (iPhone, iPad, iPod touch), use the "Forget this Network" to clear the configuration. This can be found by going to Settings -> Wi-Fi -> BoxerSecure.
For email, go into the account settings and update the password field.
The most common symptoms of a bad saved password is an inability to get on wireless or email due to a locked account. When troubleshooting this problem, the area to focus on would be services that automatically connect such as wireless, server connections (Pharos printing in Windows), or email on mobile devices.
If a user's account is locking when off campus, the first item to check would be the email configuration on their smartphone since wireless and printing connections would be unavailable.
If a user's account is locking when on campus, the first step is to shut down all of their devices (laptop, smartphone, etc.) and verify that the user account is no longer locked. If the account is still locking with all devices off, their account is in use on an unknown device (lab computer, etc.) that needs to be tracked down. If the account stays unlocked, start turning on their devices one at a time to help pinpoint which one is causing the locking issue and verify that all credentials are current.